Grievance Redressal Policy
Last updated: March 26, 2025
Company Name:
Skillbru AI Private Limited
Address:
54-55, Second Floor, Kumbha Marg, Pratap Nagar, Jaipur, Rajasthan, India - 302033
Contact:
support@skillbrew.com
Jurisdiction:
Jaipur, Rajasthan, India
1. Objective
Skillbru AI is committed to resolving user grievances in a fair, transparent, and timely manner. This policy outlines the procedure for filing, reviewing, and resolving grievances related to:
- Data privacy
- Service delivery or content
- Payment disputes or refunds
- Assessment results or feedback
- Abuse, impersonation, or misuse of platform
- Infringement of rights (e.g., intellectual property)
2. Grievance Officer Details (as per IT Rules 2021)
Designation: Grievance Officer
Email: grievance@skillbrew.com
Working Days: Monday to Friday
Working Hours: 10:00 AM to 6:00 PM IST
Address: 54-55, Second Floor, Kumbha Marg, Pratap Nagar, Jaipur, Rajasthan - 302033
3. How to File a Grievance
Users may submit a grievance via email to grievance@skillbrew.com with the following details:
- Full name and contact number
- Registered email address
- Description of the issue
- Date of occurrence
- Screenshots or supporting documents (if any)
- Preferred resolution (if applicable)
4. Grievance Resolution Timeline
| Stage | Timeline |
|---|---|
| Acknowledgement of complaint | Within 48 hours |
| Resolution (normal cases) | Within 15 business days |
| Resolution (complex/legal cases) | Within 30 business days or as legally advised |
The Grievance Officer may request additional information from the complainant during the process.
5. Escalation
If you are not satisfied with the initial resolution, you may escalate the issue to:
Escalation Contact:
Subject: Escalation - [Ticket ID/Issue]
Escalated matters will be reviewed by the Compliance or Legal Head and resolved within a maximum of 15 additional business days.
6. Abuse & Legal Violations
If you encounter:
- Harassment, impersonation, or abuse on the platform
- Copyright or trademark violation
- Misuse of assessments or recruitment information
You must immediately notify us with supporting evidence. We may take down content, suspend accounts, or notify law enforcement where appropriate.
7. Confidentiality
All grievance-related communications are treated confidentially. Your identity and personal information will be protected unless disclosure is required under applicable law.
8. Jurisdiction
All grievance-related matters are governed by Indian law and shall fall under the exclusive jurisdiction of courts in Jaipur, Rajasthan.
9. Updates
This Grievance Redressal Policy may be updated periodically to reflect legal or operational changes. Updates will be posted with a revised “Effective Date.”
10. Contact
SkillBru AI Private Limited
Email: support@skillbrew.com
54-55, Second Floor, Kumbha Marg, Pratap Nagar, Jaipur, Rajasthan, India - 302033